(Associate) Account Manager
Team: Account Management – Report to Head of Account Management
Location: Ha Noi (preferable) / HCM
Want to work on the mission of helping 1.5 billion English learners around the world? Join ELSA, a Silicon Valley based fast-growing startup with the most powerful artificial intelligence technology that detects pronunciation accents. We’re on a mission to help people to speak English with confidence, and empower them to reach their potential.
- An established A.I. tech startup with HQ in Silicon Valley
- Invested by Google AI’s fund
- Recognized as Top 5 Best Artificial Intelligence Apps (by Research Sniper); and Top 4 Companies Using AI To Transform The World (by Forbes)
- Successful product – ELSA Speak app with 50M+ downloads in 190+ countries around the world
Client Relationship Management:
- Serve as the main point of contact for assigned client accounts, building strong relationships and acting as a trusted advisor.
- Conduct regular check-ins with clients to understand their evolving needs and challenges.
- Proactively identify opportunities to upsell and cross-sell our products and services to maximize client value.
Account Growth and Retention:
- Develop account growth strategies and action plans to meet and exceed sales targets.
- Collaborate with the sales team to identify and pursue new business opportunities within existing accounts.
- Conduct regular business reviews with clients to assess their satisfaction, address concerns, and identify areas for improvement.
- Product Knowledge and Consultation:
- Stay up-to-date with our EdTech products and services, including new features and enhancements.
- Provide consultative guidance to clients on product usage, best practices, and integration options.
- Conduct product demonstrations and training sessions to ensure clients are maximizing the value of our solutions.
Customer Success and Support:
- Ensure seamless onboarding and implementation processes for new clients.
- Act as a liaison between clients and internal teams, addressing customer inquiries, resolving issues, and managing escalations.
- Collaborate with the support team to ensure timely and effective resolution of client concerns.
Reporting and Forecasting:
- Track and analyze key account metrics, such as revenue growth, usage patterns, and customer satisfaction.
- Prepare regular reports and presentations on account performance, highlighting opportunities and challenges.
- Provide accurate sales forecasts and contribute to sales planning and strategy discussions.
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- At least 3 years of working experience in a similar client-facing role, preferably in the EdTech or Education industries.
- Excellent communication, negotiation, and presentation skills in Vietnamese | English and Mandarin is a plus
- Strong problem-solving and strategic thinking abilities.
- Proficiency in CRM software and Microsoft Office suite.
- Knowledge of the education sector and familiarity with EdTech products and services is a plus.
- Ability to work independently, prioritize tasks, and manage multiple client accounts simultaneously.
- Join our team and make a significant impact in shaping the future of education through innovative technology solutions. Apply now with your updated resume and a cover letter outlining your qualifications and interest in the position.
- Competitive salary
- 100% Salary in probationary period
- Flexible working hours (Mon – Fri, 9am-6pm), support work from home 2-3 days/ week
- up to 16 days leave/ year + 1 birthday leave + 1 Christmas leave
- ELSA Pro Account, ELSA learning
- Premium Health Insurance (PTI Card)
- Fun energetic team; international & collaborative culture
- Full Social insurance, health insurance, unemployment insurance
- Opportunities to grow professionally and play a critical role to shape the next stage of the company’s growth
- Experience the true spirit of a fast growing and well funded Silicon Valley startup
Send your CV to [email protected] to grow strong with ELSA!