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Gia nhập đội ngũ ELSA

Gia nhập đội ngũ ELSA

Công ty ELSA là một nhân tố tiềm năng trong cộng đồng khởi nghiệp, được thành lập tại San Francisco với văn phòng kỹ thuật tại Lisbon. Tầm nhìn của chúng tôi là giúp mọi người sử dụng ngoại ngữ với đủ sự tự tin, từ đó có được cuộc sống tốt đẹp hơn và nắm bắt nhiều cơ hội nghề nghiệp.

Vị trí tuyển dụng

Nói Tiếng Anh thông qua những mẩu hội thoại đơn giản thú vị. Nhận phản hồi tức thì nhờ công nghệ Trí Tuệ Nhân Tạo độc quyền

(Associate) Account Manager

Team: Account Management – Report to Head of Account Management

Location: Ha Noi (preferable) / HCM

Want to work on the mission of helping 1.5 billion English learners around the world? Join ELSA, a Silicon Valley based fast-growing startup with the most powerful artificial intelligence technology that detects pronunciation accents. We’re on a mission to help people to speak English with confidence, and empower them to reach their potential.

  • An established A.I. tech startup with HQ in Silicon Valley
  • Invested by Google AI’s fund
  • Recognized as Top 5 Best Artificial Intelligence Apps (by Research Sniper); and Top 4 Companies Using AI To Transform The World (by Forbes)
  • Successful product – ELSA Speak app with 50M+ downloads in 190+ countries around the world

Responsibilities

Client Relationship Management:

  • Serve as the main point of contact for assigned client accounts, building strong relationships and acting as a trusted advisor.
  • Conduct regular check-ins with clients to understand their evolving needs and challenges.
  • Proactively identify opportunities to upsell and cross-sell our products and services to maximize client value.

Account Growth and Retention:

  • Develop account growth strategies and action plans to meet and exceed sales targets.
  • Collaborate with the sales team to identify and pursue new business opportunities within existing accounts.
  • Conduct regular business reviews with clients to assess their satisfaction, address concerns, and identify areas for improvement.
  • Product Knowledge and Consultation:
  • Stay up-to-date with our EdTech products and services, including new features and enhancements.
  • Provide consultative guidance to clients on product usage, best practices, and integration options.
  • Conduct product demonstrations and training sessions to ensure clients are maximizing the value of our solutions.

Customer Success and Support:

  • Ensure seamless onboarding and implementation processes for new clients.
  • Act as a liaison between clients and internal teams, addressing customer inquiries, resolving issues, and managing escalations.
  • Collaborate with the support team to ensure timely and effective resolution of client concerns.

Reporting and Forecasting:

  • Track and analyze key account metrics, such as revenue growth, usage patterns, and customer satisfaction.
  • Prepare regular reports and presentations on account performance, highlighting opportunities and challenges.
  • Provide accurate sales forecasts and contribute to sales planning and strategy discussions.

Requirements

  • Bachelor’s degree in Business Administration, Marketing, or a related field.
  • At least 3 years of working experience in a similar client-facing role, preferably in the EdTech or Education industries.
  • Excellent communication, negotiation, and presentation skills in Vietnamese | English and Mandarin is a plus
  • Strong problem-solving and strategic thinking abilities.
  • Proficiency in CRM software and Microsoft Office suite.
  • Knowledge of the education sector and familiarity with EdTech products and services is a plus.
  • Ability to work independently, prioritize tasks, and manage multiple client accounts simultaneously.
  • Join our team and make a significant impact in shaping the future of education through innovative technology solutions. Apply now with your updated resume and a cover letter outlining your qualifications and interest in the position.

Benefits

  • Competitive salary
  • 100% Salary in probationary period
  • Flexible working hours (Mon – Fri, 9am-6pm), support work from home 2-3 days/ week
  • up to 16 days leave/ year + 1 birthday leave + 1 Christmas leave
  • ELSA Pro Account, ELSA learning
  • Premium Health Insurance (PTI Card)
  • Fun energetic team; international & collaborative culture
  • Full Social insurance, health insurance, unemployment insurance
  • Opportunities to grow professionally and play a critical role to shape the next stage of the company’s growth
  • Experience the true spirit of a fast growing and well funded Silicon Valley startup

Send your CV to [email protected] to grow strong with ELSA!

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