B2B ACCOUNT MANAGER SENIOR/LEAD

Location: Ho Chi Minh

Team: Business Development Team

Report to: General Manager – SEA Cluster

WHAT WILL YOU DO?

We are looking for an Account Manager Lead to create long-term, trusting relationships with our customers which are schools and Corporate customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities in Vietnam and SEA region.

If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. This role’s responsibilities are building up the team and managing the team in the long-run.

KEY RESPONSIBILITIES

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships with Schools and Cooperates
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with the B2B Business Development team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed

REQUIREMENTS

• Having +5 years of experience in working with B2B Clients.
• Experience in fast growing start-up environment or in giant tech companies is a plus.
• Experience in classroom engagement, training workshops (ESL teaching experience is a plus).
• Experience in software deployment for businesses.
• Proven work experience with a track record in Business Development or similar roles.
• Detailed – oriented and Service – Oriented.
• Excellent communication, presentation skills, and negotiation skills.
• Native Vietnamese with English proficiency in listening, speaking, reading, and writing.

Culture Fit:

• Familiarity or adaptability with a fast-paced startup environment
• An “A-team” player: highly accountable, hardworking, able to work well both independently and collaboratively to deliver extraordinary results
• Tech-savvy, strategic-minded, diligent action taker, lifelong learner
• Passionate about ELSA’s mission
• Driven by growth & productivity
• Demonstrate problem-solving skills.

WHY YOU’LL LOVE WORKING HERE?

• Competitive compensation
• Working hours: Mon-Fri (9am-6pm), support Work From Home
• ELSA Pro during probation and 1-year account after probation
• Private Premium Insurance, Annual Health Check
• Fun energetic team; international & collaborative culture
• Social insurance, health insurance, unemployment insurance for full salary.
• Opportunities to grow professionally and play a critical role in shaping the next stage of the company’s growth
• Experience the true spirit of a fast-growing and well-funded Silicon Valley startup
• Company trip, Company Birthday, Company Party, and Happy Hour

Apply now to maximize your talents and make a real impact!

Send your CV to [email protected]

About the Company:

ELSA is a San Francisco-based startup founded in 2015. It debuted at SXSW in March 2016, where it won the SXSWedu launch competition. ELSA is an A.I.-assisted language learning platform that teaches people how to speak English. We now have 54 million users from 190+ countries. In Feb 2019, Gradient Ventures – Google’s AI fund became Elsa’s strategic investor in Series A funding.

Vietnam is a key market with more than 4 million users and will continue growing exponentially.

We have built out our track records with high caliber teams:

– “The Best Digital Learning App” at Reimagine Education 2016

– The 2016 winner of the world’s largest startup competition SXSWEdu Launch

– Recently invested by Google AI’s fund

– Recognized as Top 5 Best Artificial Intelligence Apps (by Research Sniper), and Top 4 Companies Using AI To Transform The World (by Forbes)

– Proven mobile app product with a growing user base of 54+ million people from 190+ countries

Join ELSA to grow globally, and work with an A Team to transform the world.