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Gia nhập đội ngũ ELSA

Gia nhập đội ngũ ELSA

Công ty ELSA là một nhân tố tiềm năng trong cộng đồng khởi nghiệp, được thành lập tại San Francisco với văn phòng kỹ thuật tại Lisbon. Tầm nhìn của chúng tôi là giúp mọi người sử dụng ngoại ngữ với đủ sự tự tin, từ đó có được cuộc sống tốt đẹp hơn và nắm bắt nhiều cơ hội nghề nghiệp.

Vị trí tuyển dụng

Nói Tiếng Anh thông qua những mẩu hội thoại đơn giản thú vị. Nhận phản hồi tức thì nhờ công nghệ Trí Tuệ Nhân Tạo độc quyền

CUSTOMER OPERATIONS EXECUTIVE

Location: 10th Floor, TID Center, 4 P. Lieu Giai, Ba Dinh, Hanoi

Report to: Customer Success Manager

WHAT WILL YOU DO?

  • Onboarding and Implementation: (25%)
      • Assist in the onboarding of new B2B clients with guidance from senior team members.
      • Ensure accurate setup of client accounts and provide initial support during implementation.
  • Customer Engagement: (25%)
      • Respond to client inquiries and concerns, escalating complex issues to senior team members.
      • Monitor client usage and report insights for further analysis by senior team members.
  • Documentation and Reporting: (20%)
      • Maintain client records and documentation with oversight from senior team members.
      • Support the generation of regular reports on customer usage and satisfaction.
  • Administrative Support: (20%)
      • Assist in preparing proposals, contracts, and other client-related documents.
      • Coordinate meetings, demos, and training sessions under the guidance of senior team members.
  • Operational Efficiency: (10%)
    • Collaborate with cross-functional teams to implement operational improvements.
    • Participate in the development of internal processes related to customer operations.

REQUIREMENTS

  • Bachelor’s degree in Business, Marketing, or a related field. Proven experience in customer service, account management, or customer operations.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Familiarity with EdTech products and the education industry is a plus.
  • Good English proficiency level

WHY YOU’LL LOVE WORKING HERE?

  • Competitive compensation
  • ELSA Pro account
  • Premium Health Insurance, Annual Health Check
  • Flexible working time (9am-6pm Mon-Fri), hybrid working
  • Up to 16 days leave, 1 birthday leave, 1 Christmas day.
  • Social insurance, health insurance, and unemployment insurance for full salary.
  • Fun energetic team; international & collaborative culture
  • Opportunities to grow professionally and play a critical role to shape the next stage of the company’s growth.
  • Experience the true spirit of a fast-growing and well-funded Silicon Valley startup.
  • Company trip, Company Birthday, Company Party and Happy Hour.

HOW TO APPLY?

Send your CV to [email protected] and [email protected]. Apply now to maximize your talents and make a real impact!

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