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Gia nhập đội ngũ ELSA

Gia nhập đội ngũ ELSA

Công ty ELSA là một nhân tố tiềm năng trong cộng đồng khởi nghiệp, được thành lập tại San Francisco với văn phòng kỹ thuật tại Lisbon. Tầm nhìn của chúng tôi là giúp mọi người sử dụng ngoại ngữ với đủ sự tự tin, từ đó có được cuộc sống tốt đẹp hơn và nắm bắt nhiều cơ hội nghề nghiệp.

Vị trí tuyển dụng

Nói Tiếng Anh thông qua những mẩu hội thoại đơn giản thú vị. Nhận phản hồi tức thì nhờ công nghệ Trí Tuệ Nhân Tạo độc quyền

Global Customer Support Executive

Location: Ho Chi Minh City, Vietnam

Team: Global Customer Success

Report to: Customer Success Lead

 

What you’ll be doing:

  • Respond global customer’s inquiries via phone, email or chat and ensure that all their problems have been resolved timely with satisfactory resolution
  • Research and identify solutions/answers, provide prompt and accurate feedback to customers
  • Coordinate with relevant departments such as Engineering, Products, Finance, Marketing, etc to assist customer’s inquiries in a timely manner
  • Collect user’s feedback, propose initiatives for continuous improvement of the agent support process, and provide useful insights for product development
  • Review current FAQs and update it regularly (monthly, quarterly)
  • Review and produce updated manual guide
  • Other tasks assigned by the Head of Department

 

Requirements:

  • At least 6 months experience in a similar position in startup companies or fast-moving environments
  • Excellent in written and verbal English communication
  • Proficient in using common computer/technology applications 
  • Have a flexible, resilient, and positive can-do attitude, have initiative and be proactive in problem-solving beyond the call of duty
  • Demonstrate an appropriate sense of urgency for contact response time in the face of a variable workflow.
  • An “A-team” player who can deliver high-quality outcomes both independently or in a team
  • Tech-savvy, proficient in common computer/technology applications
  • Experience in using Freshdesk, Salesforce, CRM systems (preferred)
  • Call center experience (preferred)
  • Graphic design and video production experience (preferred)

 

Why You’ll Love Working Here?

  • Competitive compensation
  • Flexible working hours
  • ELSA Pro during probation and 1 year account after probation
  • Private Premium Insurance, Annual Health Check
  • Fun energetic team; international & collaborative culture
  • Social insurance, health insurance, unemployment insurance for full salary
  • Opportunities to grow professionally and play a critical role to shape the next stage of the company’s growth
  • Experience the true spirit of a fast growing and well funded Silicon Valley startup
  • Company trip, Company Birthday, Company Party and Happy Hour

Apply now to maximize your talents and make a real impact! 

 

How to apply?

Send your CV and a short introduction on why you want to join ELSA to [email protected]

 

About the Company:

ELSA is a San Francisco-based startup founded in 2015. It debuted at SXSW in March 2016, where it won the SXSWedu launch competition. ELSA is an A.I.-assisted language learning platform that teaches people how to speak English. We now have 22 million users from 101 countries.  In Feb 2019, Gradient Ventures – Google’s AI fund became Elsa’s strategic investor in Series A funding. 

Vietnam is a key market with more than 4 million users, and will continue growing exponentially. 

We have built out our track records with high calibre teams:

– “The Best Digital Learning App” at Reimagine Education 2016

– The 2016 winner of the world’s largest startup competition SXSWEdu Launch

– Recently invested by Google AI’s fund

– Recognized as Top 5 Best Artificial Intelligence Apps (by Research Sniper), and Top 4 Companies Using AI To Transform The World (by Forbes)

– Proven mobile app product with a growing user base of 13 million people from 101 countries

Join ELSA to grow globally, and work with an A Team to transform the world.