Communication Inclusivity at Work and How to Achieve It
Many of us are reaping the benefits of working in a more varied team as a result of globalisation, but diversity can also present communication issues. A company’s performance can be harmed by poor communication. According to a poll conducted by Business Insider, poor communication causes higher stress, delayed or incomplete projects, missed performance targets, low staff engagement, and lost sales.
Let’s look at how to overcome the common language and inclusion hurdles that exist in diverse workplaces to avoid these effects for your company.
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Set a Common Workspace Language
Customers and workers become more diverse as your company expands abroad. People you communicate with will gradually stop speaking the company’s “native language.” Consider implementing an English-only policy across the company’s operations, given the prevalence of Business English in the current economic climate. This policy should ensure that all internal and external business activities are handled in English. The new work environment, which features a common working language, is far more inclusive and facilitates collaboration within as well as between teams.
The use of jargon (technical language) in communication creates a barrier to comprehension. Those who are unfamiliar with digital marketing, for example, may not know what a “longtail keyword” is. Employees should be encouraged to communicate effectively by using simple English and avoiding technical jargon, especially when communicating with colleagues in various jobs and departments.
Limit Slangy Phrases
We all use slang on a daily basis, but slang can be confusing in a diverse workplace with people from all over the world. For example, when Americans want to shelve a discussion or an idea during a meeting they say “table this.” Employees who speak English well but are unfamiliar with American culture and slang may misinterpret the phrase (thinking it means “bring the discussion to the table”). As a result, in an international workplace, encourage your staff to utilize the standard version of your common language and to avoid regionally distinct colloquialisms.
Help Employees Achieve Common Language Proficiency
Without adequate language abilities to communicate successfully with co-workers and clients, even the most talented professionals cannot function at their best. Employees should be able to communicate effectively in their company’s operating language. Because English is one of the most widely used working languages in business, you should think about investing in Business English training to help your staff perform better.
Consider ELSA Speak, the top business English training option in the globe. It includes a wide range of English skills, including Listening, Reading, Pronunciation, and Speaking, Grammar, and Vocabulary, as well as Grammar and Vocabulary, as compiled by ELSA’s language experts. Thanks to Artificial Intelligence and proprietary voice recognition voted Top 5 in the World, ELSA Speak can help learners correct pronunciation problems down to the syllable level.
Allow our ELSA for Corporations plan to assist your staff in improving their English skills while also being extremely convenient and cost-effective for you. Book a demo with us to learn more about ELSA for Corporations.