Customer Success Analytics Intern

Location: HCM City

Team: Customer Success

Report to: CSA Team

The role: 

We are looking for a fresh, self-motivated individual to join the ELSA Vietnam team as an Operations & Engagement Intern in Ho Chi Minh City. You will be supporting the Account Management & Customer Success teams with the onboarding, engagement tracking, activities planning & management in order to maintain and enhance the engagement rate with our clients.

What you’ll be doing:

• Update our internal database regarding information on new clients, engagement reports, and learners’ performance reports. Handles confidential student information with tact, discretion and compliance with company regulations
• Follow up with internal teams to ensure customers’ technical issues are resolved
• Support to operate workshops and competitions for teachers/end users
• Contribute to the development of short term engagement plans/goals to ensure a high engagement rate of trial clients
• Assists learners during the use and application of specific curriculum and ELSA software that enhances their learning experience
• Create user guidelines/manual, FAQ, and other related documents
• Other relevant tasks to be assigned by the line manager

Requirements:

• Proficient in using common in Microsoft Office tool such as Excel, Word, PowerPoint and other computer/technology applications
• Proficient in using common computer/technology applications
• Have a flexible, resilient, and positive can-do attitude
• Demonstrates effective communication
• Meticulous, good organizational skills, with an ability to prioritize important tasks
• Good command of English/Chinese
• Have an understanding of English teaching methodologies and techniques is a plus.

Benefits:

• Monthly allowance
• ELSA Speak Premium 3 months Account 
• Internship certification
• Working with seniors in real projects
• Company Happy Hour and other company  internal activities
• Experience the true startup spirit of a fast growing and well funded Silicon Valley startup
• Opportunities to grow professionally and play a critical role in shaping the next stage of our company’s growth
• Opportunity to create an impact on the lives of 1.5 billion language learners around the world

How to apply?

Apply now to maximize your talents and make a real impact! Apply via this Application Form. We would love to see your application.